How our independent walking holidays work

To help answer some of the questions you may have about our independent walking holidays we have compiled a list of frequently asked questions. 

If you cannot find a satisfactory answer to your query please
feel free to contact us - we will do our utmost to help and
advise.  Thank you!

General Questions

• What is an independent (self-guided) walking holiday?
• What is single-centre based?
• Do you have a brochure? 
• Are there any age restrictions? 
• I am travelling on my own.   Can I book one of your walking holidays?
• When can we travel?
• We want a longer holiday. Can we extend it?
• Do you offer walking short breaks?
• Why do I need to take out travel insurance? 
• When does my walking holiday start?

Travel Related Queries

• Why do I need a car? 
• Can you organise my travel for me? 
• How will I know what airport and airline to choose?
• We don’t want to fly.  Can we bring our own car?
• We want to go on a winter walking holiday, but I am concerned about driving in winter conditions.
• I need to book an airport hotel.  Can you help me? 
• Do you provide transfer from the airport to the hotel?

Booking & Payment

• Under whose name should the booking for your walking holiday be made? 
• How do I book my walking holiday?
• When do I book my flights?
• How do I pay for my walking holiday?
• When do you charge my credit card?
• At what point is a booking confirmed?
• When must I pay the balance of my walking holiday?
• Will you send me a reminder when I have to pay the balance?
• Can we book our walking holiday over the phone?
• I don’t have a credit card.  What are my options?
• Can I use my debit card to make a booking?
• Is my personal data safe with you?
• I want to make a booking for a group.  Can I use my credit card to pay for them?
• My computer crashed near the end of the online process, is my booking confirmed? 
• Can I change the date of my walking holiday?
• Can I cancel my walking holiday?

Holiday Price

• Why do you price in Euros?
• What does the holiday price include?
• What is NOT included in the holiday price?
• What’s your single supplement policy?
• Are there any other (local) charges?
• Do you give discounts for groups?

The Walks

• I haven’t walked for a while… how fit do I need to be?
• Do we need to know how to navigate?
• What information will be provided on the walks?
• Do I need any special walking equipment?
• We love your winter walking holidays, but we are unsure about the walks.  How can we walk in snow?

Your Tour Pack

• What’s the Tour Pack?
• When and how will I receive the Tour Pack? 

Accommodation & Meals

• What meals are included in the price of my walking holiday?
• What’s the difference between bed & breakfast and half board?
• Can I choose the hotel myself before I book?
• What time do I check in and check out?
• What happens to my hotel reservation if my flight is delayed?
• What if I have a problem at the hotel?
• Can I make a special request?
• What is the hotel voucher?
• When will I get the hotel voucher?
• Can I bring my dog?

Miscellaneous

• Friends who have been on a walking holiday to Austria have told me I have to take my clothes off in a sauna.  Is that true? 
• What happens if I book a winter walking holiday and there is no, or only very little snow, when I get there?